Selected Experience

Indexing

Back-of-book indexing for business/finance, computer, cookbook, education, healthcare, history, statistics, and text books
Embedded indexing (using FrameMaker and Word) for computer-related books

Edited original research articles for Lippincott Williams & Wilkins medical journals
Proofread/edited business-related manuscripts for Jossey-Bass
Edited online Web-based learning materials
Created and edited technical documentation for customized call center application
Edited online telecommunications-related training materials for Cisco Systems
Composed Project Charters, Interface, and Conversion Analysis documents
Researched Internet for health-related topics for E&Y marketing efforts
Documented materials/ideas produced by clients during RapidDesign workshops (intensive offsite brainstorming sessions)

Developed applications on S/38 and AS/400 utilizing CL, RPGIII and RPG/400, and COBOL for broadcast and healthcare industries
Developed applications utilizing Microsoft C for space shuttle mission
Created databases utilizing MS Access

Formalized RFP creation, review, and evaluation process
Guided clients through system selection process
Formalized System Development Life Cycle standards for programming staff
Refined and instituted project methodology standards for internal staff
Developed and managed comprehensive upgrade process for Hospital Information System to include: modification analysis, code retrofit, data file conversion, upgrade training, integrated test plan development (including interface testing with auxiliary systems), go-live preparation, and downtime manual documentation
Facilitated hospitalwide Year2000 effort

Converted S/36 applications and data files to VAX environment
Developed and conducted comprehensive conversion process for hardware upgrades (AS/400 CISC to RISC, OS/2 to Windows95)
Implemented interface engine solution (utilizing HL7 protocols) to replace customized point-to-point interfaces for approximately twenty systems

Instituted user testing and user signoff during H.I.S. upgrade process
Implemented formalized and structured testing process for all upgrades
Performed week-long client training sessions for application conversion to VAX
Restructured computer-related training curriculum for hospital employees
Facilitated RapidDesign workshops for clients (intensive offsite brainstorming sessions)

Initiated 360-degree feedback for staff evaluations that was adopted as best practice model for facility
Spearheaded task force to ensure JCAHO Information Management compliance
Facilitated development of Steering Committee structure at facility
Developed work request prioritization methodology
Reviewed and standardized internal I.S. processes
Developed and conducted internal staff workshops on conflict resolution